Terms and conditions

Last modified: August 5, 2026

Our services

Acceptance of Terms: These Terms and Conditions (“Terms”) govern your access to and use of the MHTrack websites, applications, portals, software, integrations, communications services, and related services (“Services”) provided by MHTrack Tech LLC, doing business as MHTrack (“MHTrack,” “Company,” “we,” “us,” or “our”). By creating an account, signing an order form, accepting these Terms electronically, or accessing or using the Services, you agree to comply with and be bound by these Terms.

Business Authority: If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “Customer” and “you” refer to that organization.

Description of Services: MHTrack provides business management software for organizations involved in manufactured housing, construction, sales, service, property operations, and related industries. Features may include customer and lead management, deal management, quotes, proposals, contracts, inventory, projects, tasks, communications, accounting integrations, reporting, customer portals, workflow automation, application programming interfaces, and third-party integrations.

Availability of Features: Features may vary by subscription plan, customer type, configuration, geographic area, integration availability, or other operational requirements.

Business Use: The Services are intended primarily for business and professional use. You are responsible for determining whether the Services are appropriate for your operations and for complying with all laws, regulations, licensing requirements, contractual obligations, and industry standards applicable to your business.

No Professional Advice: MHTrack does not provide legal, tax, accounting, lending, real estate, engineering, construction, or other regulated professional advice. Information generated through the Services should be reviewed by qualified personnel before being relied upon.

Accounts and customer data

Account Information: You must provide accurate and current account information and keep that information updated.

Account Security: You are responsible for maintaining the confidentiality of account credentials, restricting account access to authorized users, assigning appropriate roles and permissions, removing access when a user is no longer authorized, and maintaining the security of devices used to access the Services.

Account Activity: You are responsible for activity occurring through your accounts and must notify MHTrack promptly if you suspect unauthorized access or misuse.

Account Sharing: Accounts may not be shared in a manner that defeats user licensing, access controls, security logging, audit requirements, or subscription limits.

Customer Data: “Customer Data” means information, documents, records, communications, and other content submitted to or processed through the Services by or on behalf of Customer.

Ownership of Customer Data: As between Customer and MHTrack, Customer retains its ownership rights in Customer Data.

License to Process Customer Data: Customer grants MHTrack a limited right to host, copy, process, transmit, display, modify, and otherwise use Customer Data as reasonably necessary to provide and support the Services, operate requested integrations, provide communication features, maintain security, prevent fraud and misuse, diagnose technical problems, comply with law, and enforce these Terms.

Customer Responsibilities: Customer represents and warrants that it has all rights, permissions, notices, authorizations, and consents necessary for MHTrack to process Customer Data as directed by Customer.

Customer Administration: Customer administrators may configure user permissions, account roles, communications, exports, integrations, approval workflows, portals, retention settings, operational policies, and security settings. Customer is responsible for its administrators’ decisions and for reviewing its configuration regularly.

Privacy: Our handling of personal information is described in the MHTrack Privacy Policy, available at https://mhtrack.com/privacy. The Privacy Policy is incorporated into these Terms by reference.

Communications and integrations

Communications Services: MHTrack may enable Customer and its authorized users to send emails, telephone communications, and text messages.

Consent and Compliance: Customer is solely responsible for determining whether it has lawful permission to contact each recipient, obtaining and documenting required consent, providing required notices, maintaining consent records, honoring opt-out requests, maintaining suppression lists, and ensuring that the content and timing of communications are lawful.

Messaging Laws: Customer is responsible for complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, applicable state laws, carrier requirements, industry standards, and messaging-provider rules.

Text Messaging Disclosures: Message frequency may vary. Message and data rates may apply. Recipients may reply STOP to opt out and HELP for assistance. Consent to receive marketing messages is not a condition of purchasing goods or services unless otherwise permitted by law. Carriers are not liable for delayed or undelivered messages.

Mobile Information: Mobile telephone numbers, text-messaging opt-in information, and messaging consent data will not be shared with third parties or affiliates for their own marketing or promotional purposes. This restriction does not prevent MHTrack from using carriers, messaging platforms, hosting providers, and other service providers that process such information solely to provide services on our behalf.

Message Classification: Transactional, service-related, and marketing messages may be subject to different legal requirements. Customer is responsible for classifying, configuring, and operating its messaging programs correctly.

Call Recording and Transcription: MHTrack may offer functionality that allows customers to record or transcribe telephone calls. Customer is solely responsible for determining whether recording or transcription is permitted, providing legally sufficient notice, obtaining consent from all parties when required, restricting access, and establishing lawful retention and deletion practices.

Third-Party Services: MHTrack may interoperate with third-party products and services. Third-party services are governed by their own terms, privacy policies, pricing, security practices, and availability.

Third-Party Responsibility: MHTrack does not control and is not responsible for third-party products, outages, policies, pricing, security, availability, or performance.

Authorization to Exchange Data: You authorize MHTrack to exchange Customer Data with third-party services that you or your authorized users connect to the Services.

Integration Changes: A third-party provider may change or discontinue its application programming interface, impose new restrictions, revoke access, experience an outage, change pricing, or modify its terms. MHTrack is not liable for resulting integration interruptions and may modify, suspend, or discontinue affected functionality.

QuickBooks Online Integration: By connecting QuickBooks Online, you represent that you are authorized to grant access to the selected QuickBooks company and authorize MHTrack to access and process information made available through Intuit’s application programming interfaces.

QuickBooks Synchronization: You authorize MHTrack to retrieve, create, update, synchronize, and, where configured, delete, void, or modify accounting records. You acknowledge that synchronization may change records in MHTrack or QuickBooks Online.

Accounting Responsibility: You are responsible for reviewing synchronization settings, account mappings, and resulting accounting entries. You remain responsible for the accuracy of your books, financial reports, tax filings, and accounting decisions.

Synchronization Risks: Duplicate, incomplete, delayed, or conflicting records may occur because of configuration, connectivity, third-party limitations, or user activity.

Disconnecting QuickBooks: You may disconnect QuickBooks Online at any time. Disconnection stops future access after authorization is revoked but may not delete information previously synchronized or information retained for legitimate business, security, audit, backup, contractual, or legal purposes.

No Accounting Guarantee: MHTrack is not an accounting firm and does not guarantee that synchronized information is complete, accurate, tax-compliant, or suitable for a particular accounting treatment.

Third-Party Marks: QuickBooks and Intuit are trademarks of Intuit Inc. MHTrack is not endorsed or sponsored by Intuit unless expressly stated otherwise.

Fees and service management

Fees: Paid Services are subject to the pricing, billing frequency, subscription terms, usage charges, and payment terms stated in the applicable order form, subscription selection, or written agreement.

Currency and Taxes: Unless otherwise stated, fees are quoted in United States dollars and are exclusive of applicable taxes. Customer is responsible for applicable sales, use, excise, and similar taxes.

Nonrefundable Fees: Subscription fees are nonrefundable except where required by law or expressly agreed in writing.

Usage Charges: Usage-based charges may be billed after the applicable usage occurs. Telephone numbers, messaging, calling, storage, payment processing, document processing, third-party services, and other usage may result in additional charges.

Failure to Pay: Failure to pay amounts when due may result in suspension or termination of the Services.

Availability: We work to maintain reliable Services but do not guarantee uninterrupted, secure, or error-free operation.

Service Changes: MHTrack may perform maintenance, modify features, introduce usage limits, update technical requirements, replace third-party providers, change integrations, or discontinue features that are obsolete, insecure, unlawful, unsupported, or commercially impractical.

Material Changes: Where reasonably practicable, MHTrack will provide advance notice of material changes that substantially reduce core paid functionality.

Beta Features: Features identified as beta, preview, early access, experimental, pilot, or similar may be incomplete, unstable, changed, or discontinued at any time.

Beta Limitations: Beta features may contain errors, may not be continuously available, may have limited support, may not be suitable for production use, and may not be covered by the same service commitments as generally available features.

Critical Decisions: Beta features should not be used as the sole basis for critical financial, legal, safety, accounting, or operational decisions.

Property rights

Ownership: MHTrack and its licensors own all rights in the Services, including the software, source code, object code, design, workflows, interfaces, documentation, trademarks, branding, databases, and underlying technology. Customer Data is excluded from this ownership statement.

License: Subject to these Terms and payment of applicable fees, MHTrack grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the subscription term to access and use the Services for Customer’s internal business purposes.

Reservation of Rights: No rights are granted except as expressly stated in these Terms or another written agreement with MHTrack.

Feedback: You may provide suggestions, ideas, recommendations, comments, or other feedback concerning the Services. You grant MHTrack a perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, distribute, commercialize, and otherwise use that feedback without restriction or compensation.

Confidentiality: Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use confidential information only for purposes related to the relationship, protect it using reasonable care, and disclose it only to personnel, contractors, professional advisers, and service providers with a need to know and appropriate confidentiality obligations.

Confidentiality Exclusions: Confidential information does not include information that is publicly available without breach, was already lawfully known, is independently developed without use of the confidential information, or is lawfully received from another source without restriction.

Required Disclosures: A party may disclose confidential information when legally required, provided it gives notice when legally permitted.

Prohibited activities

Unlawful Use: You may not use the Services to violate any law or regulation or to engage in fraudulent, deceptive, abusive, harassing, discriminatory, or unlawful activity.

Rights Violations: You may not use the Services to infringe intellectual-property, privacy, publicity, contractual, or other legal rights.

Unlawful Communications: You may not use the Services to send unlawful, deceptive, abusive, harassing, or unsolicited communications.

Malware and Harmful Code: You may not upload, transmit, distribute, or introduce malware, harmful code, destructive content, or other material designed to interfere with systems or data.

Unauthorized Access: You may not attempt to gain unauthorized access to systems, accounts, networks, credentials, or information.

Security Testing: You may not probe, scan, or test system vulnerabilities without MHTrack’s prior written authorization.

Circumvention: You may not circumvent access controls, security controls, usage limits, audit mechanisms, or billing systems.

Interference: You may not interfere with the operation, integrity, availability, or security of MHTrack or another customer’s use of the Services.

Scraping: You may not scrape or systematically extract information except through features, exports, or application programming interfaces expressly authorized by MHTrack.

Reverse Engineering: You may not reverse engineer, decompile, disassemble, or attempt to derive the source code or nonpublic structure of the Services except where such restrictions are prohibited by law.

Resale: You may not resell, sublicense, lease, distribute, or commercially exploit the Services unless authorized in writing by MHTrack.

Competing Products: You may not use nonpublic features, workflows, documentation, or information from MHTrack to develop or train a substantially competing product.

Unauthorized Accounts or Data: You may not access another person’s account without authorization or store or transmit information that you are not legally permitted to possess or process.

Enforcement: MHTrack may suspend or restrict access when reasonably necessary to prevent harm, address a security issue, comply with law, or investigate a suspected violation.

Disclaimers and liability

Service Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

Warranty Disclaimer: MHTRACK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND SYSTEM INTEGRATION.

No Operational Guarantee: MHTRACK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ALL DEFECTS WILL BE CORRECTED, OR THAT DATA, CALCULATIONS, REPORTS, OR OUTPUTS WILL BE COMPLETE OR ACCURATE.

Third-Party Availability: MHTRACK DOES NOT WARRANT THAT THIRD-PARTY SERVICES OR INTEGRATIONS WILL REMAIN AVAILABLE.

No Compliance Guarantee: USE OF THE SERVICES DOES NOT GUARANTEE COMPLIANCE WITH ANY LAW, REGULATION, CONTRACTUAL REQUIREMENT, OR INDUSTRY STANDARD.

No Outcome Guarantee: MHTRACK DOES NOT GUARANTEE ANY PARTICULAR BUSINESS, FINANCIAL, ACCOUNTING, LEGAL, SALES, CONSTRUCTION, OR OPERATIONAL OUTCOME.

Customer Review: CUSTOMER IS RESPONSIBLE FOR REVIEWING IMPORTANT DOCUMENTS, COMMUNICATIONS, ACCOUNTING RECORDS, CALCULATIONS, TRANSACTIONS, AND SYSTEM OUTPUTS BEFORE RELYING ON THEM.

Excluded Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, MHTRACK’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO MHTRACK DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Legal Exceptions: The preceding exclusions and limitations do not apply where prohibited by law.

Indemnification: Customer will defend, indemnify, and hold harmless MHTrack Tech LLC and its officers, directors, employees, contractors, agents, and affiliates from claims, losses, damages, liabilities, penalties, judgments, and reasonable expenses arising from Customer Data, Customer’s products or services, Customer’s communications, failure to obtain required consent, violation of law, violation of these Terms, infringement of another person’s rights, use of call recording or transcription features, or configuration and use of third-party integrations.

Claim Cooperation: MHTrack will promptly notify Customer of a covered claim and provide reasonable cooperation. Customer may not settle a claim in a manner that admits wrongdoing by MHTrack, imposes obligations on MHTrack, or restricts MHTrack’s operations without MHTrack’s written consent.

Termination and general terms

Termination by Customer: Customer may stop using the Services at any time, subject to applicable subscription commitments, payment obligations, and written agreements.

Suspension or Termination by MHTrack: MHTrack may suspend or terminate access if Customer materially breaches these Terms, fails to pay fees when due, creates a security, legal, reputational, or operational risk, uses the Services unlawfully, threatens the security or operation of MHTrack or another customer, or if continued service would violate law or a third-party provider’s requirements.

Effect of Termination: Upon termination, Customer’s right to access and use the Services ends. Data access, export, retention, and deletion will be governed by the applicable subscription, written agreements, the Privacy Policy, MHTrack’s retention practices, and applicable law.

Governing Law: These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Venue: Any lawsuit arising from these Terms or the Services must be brought in the state or federal courts located in Washington, and each party consents to the jurisdiction and venue of those courts.

Equitable Relief: Nothing in these Terms prevents either party from seeking temporary, injunctive, or equitable relief to protect confidential information, intellectual property, systems, accounts, Customer Data, or security interests.

Changes to Terms: MHTrack may update these Terms periodically. Updated Terms will be posted with a revised effective date. Material changes may also be communicated through the Services, by email, or through another reasonable method.

Acceptance of Changes: Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law or a separate written agreement requires express consent.

Entire Agreement: These Terms, the Privacy Policy, applicable order forms, and any signed agreements constitute the agreement between Customer and MHTrack concerning the Services.

Order of Precedence: If an order form or signed agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.

Assignment: Customer may not assign these Terms without MHTrack’s written consent. MHTrack may assign these Terms in connection with a merger, reorganization, financing, sale of assets, acquisition, or transfer of the Services.

Waiver: Failure to enforce a provision is not a waiver of that provision or any other provision.

Severability: If a provision is found unenforceable, the remaining provisions will remain effective.

Force Majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

Relationship: These Terms do not create a partnership, franchise, joint venture, fiduciary relationship, employment relationship, or agency relationship between the parties.

Contact information

If you have questions or concerns about these Terms and Conditions, please contact us:

MHTrack
Operated by MHTrack Tech LLC
110 West K Street, Suite C
Shelton, WA 98584
United States

Phone: 877-513-5135
Legal: legal@mhtrack.com
Support: support@mhtrack.com
Privacy: privacy@mhtrack.com
Website: https://mhtrack.com

By using the Services, you agree to abide by these Terms and Conditions and the MHTrack Privacy Policy, which is incorporated into these Terms by reference.